FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
How do I pay?
After registration, you get to the payment page. You can pay with any credit/debit card via the STRIPE payment gateway.
You will need a valid debit/credit card and e-mail address to complete the payment.
When will I get access to the Randomizer challenge?
After registration and payment, you'll get an e-mail with all the relevant information about accessing our platform. If you don’t receive it, be sure to check the promos and spam folders of your mailbox.
What is a Randomizer challenge?
A CGCUP randomizer challenge is a full immersive experience that grants you access to the world's top artists and their wealth of knowledge. Through our episodes you’ll see their full creative processes from blank page to finished work, and all the challenges they face along the way. You receive over 5+ hours of content, participate in art challenges, practice and share your results with other participants.
PAYMENT
How do I pay?
After registration, you get to the payment page. You can pay with any credit/debit card via the STRIPE payment gateway.
You will need a valid debit/credit card and e-mail address to complete the payment.
How will I know that the payment went through?
If the transaction is successful, you'll receive a confirmation e-mail.
Can I register now and pay later?
The payment form becomes available after registration. If you want to pay later, you can register again and produce the payment. Keep in mind that the discounts are only valid during this season.
I TRIED TO PURCHASE A CLASS BUT MY CARD WAS DECLINED! WHAT HAPPENED?
Sorry for the inconvenience! If your payment was declined, it might have been for a variety of reasons:

- a limit has been exceeded (i.e. you don’t normally spend this much per purchase on the internet)
- this purchase puts you over your credit limit
- the information you entered was incorrect (i.e. card information like the card number, the expiration date or CVC )
- you are attempting to make your purchase from a location outside of the state, province, or country where your card is registered (i.e. you are trying to purchase while away on business or vacation)

Again, we apologize for the inconvenience! If your bank is unable to authorize your purchase, please contact us at [email protected] and we will try to arrange an alternate payment method for you.
If I bought one masterclass and want to purchase the bundle now, will that masterclass's price be deducted from the bundle price?
No, one master class's price won't be deducted. But if you buy a bundle after buying one masterclass, you still save considerably in comparison with the total price of four standalone masterclasses.
What discounts do you offer? When do they expire?
1. You can get a discount by purchasing the season bundle.
2. You can use an 'early bird' discount for the purchase of next season's masterclasses (only the speakers are known).

ACCESS
When will I get access to the masterclasses?
After registration and payment, you'll get an e-mail with all the relevant information about accessing our platform. If you don’t receive it, be sure to check the promos and spam folders of your mailbox.
Where will access be sent?
Access instructions will be sent to the e-mail you entered during registration.
How long will the course materials be available?
You have lifelong access to the purchased educational materials on our platform.
On which platform can I view course materials and workshops?
All masterclasses are held on our platform, lms.cgcup.com. After registration and payment, you'll get an e-mail with instructions for how to access it. On the platform, you can discuss the masterclass with other participants, share your advice and ask the tutor for feedback on your work.
IS MY INFORMATION KEPT PRIVATE?
CGCUP will never sell or share any customer information with third parties. Your e-mail address is used only to send you order confirmations, login instructions or alerts if there are any problems with your order.
RANDOMIZER CHALLENGE
What is a RANDOMIZER CHALLENGE?
A CGCUP randomizer challenge is a full immersive experience that grants you access to the world's top artists and their wealth of knowledge. Through our episodes you’ll see their full creative processes from blank page to finished work, and all the challenges they face along the way. You receive over 5+ hours of content, participate in art challenges, practice and share your results with other participants.
WHAT IS THE FORMAT OF YOUR RANDOMIZER CHALLENGES?
Randomizer challenges are pre-recorded educational content. You can decide on your own when to watch it and for how long, pause it whenever you want and replay pivotal moments.

CAN I ASK THE SPEAKER QUESTIONS?
Our hosts do an excellent job of asking all the right questions so that you can apply all that knowledge into your practice. You can share your results in the chat under the video, where you can discuss the randomizer challenge with other participants, share practical advice and ask for feedback on your work.
How long is a RANDOMIZER CHALLENGE?
Depending on the randomizer challenge, its length usually starts at 5 hours (including the recording of the full art creation process).
How long will I have access to the RANDOMIZER CHALLENGE?
You have lifelong access to all materials via your account on the platform.
CAN I DOWNLOAD VIDEOS?
No, videos are not available for download but you have unlimited access to them via your account.
WILL I BE ABLE TO KEEP UP WITH THE RANDOMIZER CHALLENGE?
On the homepage of each randomizer challenge, you’ll find information about its complexity level and the amount of expertise required for effective comprehension and participation.